Multiple, Multipath, Multifactor, or how about Multi-Cloud?

About this time last year, I published a report on cloud service management (Enabling IT’s Transformation to Cloud Service Provider) where I outlined the software components needed to become a cloud service provider on-premises. Primary capabilities include orchestration and automation but also things like CMDB, federation, and chargeback. Like everything in this industry, there has been a lot of change in the past year, which I will cover in detail in the update to the CSM report later this quarter. In the meantime, I thought it would be useful to write about some of the trends I’m seeing in this space:

· Hybrid Isn’t Even Table Stakes – Last year I thought it was goodness when I saw a CSM company building functionality that supported an IT department being able to manage on-premises ‘private cloud’ and off-premises ‘public cloud.’ Over the past year that has evolved to requiring the ability to manage multiple cloud types in on- and off-premises. For example, a company may have an MS Azure cloud as well as a VMware cloud on-premises and public cloud off-premises with a VMware cloud and AWS resources on Amazon’s cloud. This means that the CSM software has to be able to manage all of these resources and be able to provide a unified dashboard, rationalize pricing methods, and potentially a way to move workloads seamlessly between clouds.

Topics: IBM Cloud Computing cloud Private Cloud Infrastructure Dell CSC Softlayer Ostrato ServiceNow Tier 3 CenturyLink Multi-Cloud Public Cloud Service

What’s in your ITaaS Shopping Cart?

When it comes to making the transition to the cloud, IT has a big job on its hands. It is complex, hard to do, and even harder to explain to management and the business units. When you think about it, the end-user experience should be nothing less than awesome. As cloudies will espouse – it should be on-demand and self-service. Make no mistake about it – IT would LOVE this! There are a couple of caveats that are new issues for IT and the business and they are not only technology oriented. The first one is IT is usually structured around a fixed budget – which makes the transformation to an on-demand IT resource a challenging business problem. How do you price your on-premises services? Who is using what services – many companies' IT departments aren’t even sure who is using AWS, Dropbox, or other SaaS applications without their approval or knowledge.

The second issue is even if the business can work with IT to shift to on-demand – how does IT pull it all together into a cohesive set of services that an end-user can understand? Also what about actually making all the services work together – like having single sign-on? Chargeback? Federation?

Topics: Cloud Computing cloud Ostrato ITaaS