SOAPA Video with ServiceNow (Part 2)

ServiceNow comes at security operations based upon its customers, experience, and products in ITSM. This gives the company a unique opportunity to bring security and IT operations together to improve communications and collaboration. Given this, Sean was a perfect person to talk with about SOAPA since a software architecture built for integration can help facilitate this objective.

Topics: Cybersecurity SIEM ServiceNow security operations SOAPA

SOAPA Video with ServiceNow (Part 1)

ServiceNow in security? Yes. The company has built upon its successful IT service management (ITSM) SaaS offering to bridge the gap between security and IT operations teams in areas like vulnerability management and incident response (IR). This places ServiceNow in the catbird seat. I expect big things and great success moving forward. 

Topics: Cybersecurity incident response ServiceNow vulnerability management incident response automation and orchestration SOAPA

ServiceNow - A Platform for More than Just the Service Desk

I recently went to my first ServiceNow show, Knowledge17, and it certainly opened my eyes to the potential of the ServiceNow platform. First, I think that the size and scope of ServiceNow has flown under the radar of many in the IT industry. ServiceNow has over a $1 billion in revenue and Knowledge17 had over 15,000 participants, a huge number that rivals shows from Microsoft and VMware. There was certainly a level of buzz and excitement with the attendees and I think ServiceNow lived up to their expectations.

Topics: ServiceNow Systems Management

Multiple, Multipath, Multifactor, or how about Multi-Cloud?

About this time last year, I published a report on cloud service management (Enabling IT’s Transformation to Cloud Service Provider) where I outlined the software components needed to become a cloud service provider on-premises. Primary capabilities include orchestration and automation but also things like CMDB, federation, and chargeback. Like everything in this industry, there has been a lot of change in the past year, which I will cover in detail in the update to the CSM report later this quarter. In the meantime, I thought it would be useful to write about some of the trends I’m seeing in this space:

· Hybrid Isn’t Even Table Stakes – Last year I thought it was goodness when I saw a CSM company building functionality that supported an IT department being able to manage on-premises ‘private cloud’ and off-premises ‘public cloud.’ Over the past year that has evolved to requiring the ability to manage multiple cloud types in on- and off-premises. For example, a company may have an MS Azure cloud as well as a VMware cloud on-premises and public cloud off-premises with a VMware cloud and AWS resources on Amazon’s cloud. This means that the CSM software has to be able to manage all of these resources and be able to provide a unified dashboard, rationalize pricing methods, and potentially a way to move workloads seamlessly between clouds.

Topics: IBM Cloud Computing cloud Private Cloud Infrastructure Dell CSC Softlayer Ostrato ServiceNow Tier 3 CenturyLink Multi-Cloud Public Cloud Service