Published:
March 19, 2008
Among the questions this report looks to answer:
- What types of business and IT initiatives will have the most impact on IT management strategies over the next 24 months?
- How satisfied are senior business executives with the extent to which IT priorities, budgets and service levels are aligned with business priorities?
- How effectively are IT organizations responding to changing business needs?
- What types of IT management automation tools are or will be deployed in production environments?
- How extensively are organizations automating and orchestrating workflows across multiple heterogeneous environments vs. confining the use of automation to specific devices and tasks?
- What impact, if any, are investments in IT management automation tools having on IT's operational effectiveness and ability to align with business priorities?
- What types of operational IT management activities are currently or most likely to be automated in the future?
- To what extent are policies or threshold-based metrics being used to drive automated management activities and what types of metrics are most widely used?
- To what extent are service management best practices such as ITIL and ISO 20000 currently used or expected to be implemented in production environments?
- What impact, if any, does the implementation of best practice service management workflow have on IT's operational effectiveness and ability to align with business priorities?
- Which specific types of service management processes and workflows have been most widely aligned with best practice recommendations such as ITIL?
- Why are some organizations choosing not to implement these types of widely recognized industry best practices?
- Which IT management automation technologies have the greatest impact on an IT management team's effectiveness?
- Which IT management automation technologies have the greatest impact on an IT management organization's ability to satisfactorily align investments and activities with business priorities?
For more information on the contents and findings of this report, please download the executive summary below.
Executive Summary
