Research Report: 2009 IT Professional Services & Outsourcing Spending Intentions

In order to assess IT priorities pertaining to professional services and outsourcing over the next 12-24 months—and especially in light of the current global economic crisis—ESG surveyed 492 North American and Western European senior IT professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations. All respondents were personally responsible for or familiar with their organization’s 2008 IT spending as well as their 2009 IT budget and spending plans, either at an entire organization level or at a business unit/division/branch level.

Author(s): Jennifer Gahm, Bob Laliberte, Bill Lundell, John McKnight
Published: June 15, 2009

2009 IT Professional Services & Outsourcing Spending Intentions Executive Summary

The survey was designed to answer the following questions:

  • What business imperatives are currently having the greatest impact on spending for third-party IT services, including consulting and outsourcing?
  • What are organizations’ general spending plans for IT professional services and outsourcing offerings in 2009 and beyond?
  • To what extent are those plans impacted by the current global economic crisis?
  • How do spending plans vary by organization size, geographic region, industry, and other factors?
  • What is driving the changes between 2008 spending and 2009 planned spending?
  • What is the relationship between an organization’s overall tolerance for business risk and current and future IT spending on professional services and outsourcing solutions?
  • What is the relationship between the ability of IT organizations to meet the needs of constituents and current and future IT spending on professional services and outsourcing solutions?

Survey participants represented a wide range of industries including manufacturing, financial services, communications and media, health care, retail, government, and professional services.

Tags: Outsourcing Services
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