Published:
October 31, 2007
More recently, a new generation of more cost-effective, comprehensive and easier-to-implement tools have come to market - just in time to serve a wider range of midmarket and less complex enterprise customers. Frequently, these tools are developed by start-up players focused on lower end customers. Larger, more complex environments continue to rely on the more sophisticated offerings provided by more established vendors and mature products.
The survey data discussed in this report is designed to provide a snapshot of current and planned SRM use with an emphasis on understanding decision drivers and top priority functional requirements. Key areas analyzed by the research include:
- The extent of current and planned use of SRM tools
- Key operational challenges causing customers to purchase SRM tools
- Major benefits realized from these investments
- Deployment challenges
- Timelines and drivers for new customer purchases
- Top priority SRM features and functions
- Vendors most frequently considered
- Objections raised by non-adopters
To answer these questions, ESG surveyed 220 North American IT decision makers representing a cross-section of enterprise (1,000 or more employees) and midmarket organizations (100 - 999 employees) in a variety of industries.
For more information on the contents and findings of this report, please download the executive summary.