ESG Brief: xMatters’ Intelligent Communications: People Still Matter

Abstract:

xMatters recently introduced a new integration platform that connects its xMatters platform to partners via API integration. This broadens xMatters’ usefulness by enabling customers to integrate their ITSM processes with their DevOps and agile processes. The solution also enables interaction with xMatters within systems where people naturally spend their time—such as on Slack, HipChat, and Salesforce—which creates the right situational context for communication. To make these integrations succeed in practice, xMatters ought to roll out as many templates or cookbooks as possible, perhaps written as design guides or validated designs, to demonstrate the best practices for augmenting its existing prepackaged communication plans.

Topics: Networking Application Development & Deployment

ESG/ISSA Research Report: The State of Cyber Security Professional Careers

Abstract:

In order to assess the experiences, careers, and opinions of cyber security professionals, ESG and ISSA surveyed 437 cyber security professionals representing organizations of all sizes and across all industries and geographic locations. Survey respondents were also ISSA members.

Topics: Storage Cybersecurity Data Protection Networking Application Development & Deployment Data Management

ESG Brief: Salesforce’s Trailhead: An Innovative Approach to Improving User Skills

Abstract:

Salesforce held its first ever developer conference in June 2016. The conference provided Salesforce with an opportunity to focus completely on Trailhead, which is a lightweight approach for learning how to leverage the Salesforce portfolio. The appeal of Trailhead is that it is bite-size, engaging, hands-on, free, accessible through a browser, and has a formal recognition process (badges) for courses (modules) completed. Because talent management professionals are now including badges as a way to evaluate Salesforce skills, there is also a growing economic incentive to acquire Salesforce badges. We anticipate that Trailhead will help drive significant added adoption of Salesforce because it is now easier to find skilled Salesforce employees.

Topics: Application Development & Deployment

ESG Brief: The Decision to Embrace Decision Analytics

Abstract:

Decision management and analytics represent the next frontier in application development. While conventional language-based development tools have served us well and will continue to do so for mainstream IT needs, the opportunity in applied IT comes by looking beyond the incremental utility of process and workflow automation. Simple problems are best addressed by simple solutions and this is where language and process-led solutions are an ideal match. But complicated and complex problems represent higher-value IT use cases and are difficult to solve with process-led tools. This is where decision-led and analytic-led tools define the art of the possible and enable solutions that have the potential to be game changing. What’s even more remarkable is that while these decisioning and analytic tools can deliver very sophisticated solutions, they do not levy unusual demands on the user and in many cases result in less code being developed. Read on to better understand the role of decision analytics in complicated and complex problem solving and how to move beyond your current process-led application portfolio.

Topics: Application Development & Deployment Data Management

ESG Research Report: The DevOps Reference Model: The Foundation for Transforming Application Development and Deployment

Abstract:

As the transition to a digital economy takes place, IT has never been more important. Consequently, IT is now viewed far more strategically by enterprises and the demands on IT shops far exceed their ability to keep up. Agile development techniques and, more recently, microservices have allowed developers to cut cycle times and reduce application backlogs. Virtualization has permitted better resource utilization and lifecycle tool chains permit applications to reach production status somewhat faster. At the same time, cloud services have fueled the emergence of shadow IT despite security and governance concerns regarding mission-critical data and processes residing outside of the corporate data center.

However, fundamental challenges still exist between how to support a much faster cadence by developers for application delivery, and how to optimize the performance of deployed applications. These challenges begin with the adoption of agile development techniques and automation of key lifecycle activities. However, these challenges rest on the rate at which resources can be provisioned and how quickly the enterprise can accept managerial responsibility for new production applications. While these challenges describe application development and deployment, once applications are in production, there are additional application management challenges. These application management issues revolve around how to predict issues and optimize the performance of the application given changing application demands, resource availability, and business priorities.

While the term DevOps has been with us for a while, it is important to clarify what DevOps means. The DevOps term, a concatenation of development and operations, implies a unified and coherent approach to IT. As we will see, DevOps is really about reengineering IT so that development and IT operations activities can function in a unified way but with maximal autonomy so that lifecycle activities can move forward unimpeded. This approach opens the door to technologydriven automation that is able to shrink cycle times by 1-2 orders of magnitude while simultaneously improving application quality, maintainability, and business value.

Topics: Application Development & Deployment

ESG Research Report: 2016 IT Spending Intentions Survey

Abstract:

In order to assess IT spending priorities over the next 12-18 months, ESG recently surveyed 633 IT professionals representing midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America and Western Europe. All respondents were personally responsible for or familiar with their organizations’ 2015 IT spending as well as their 2016 IT budget and spending plans at either an entire organization level or at a business unit/division/branch level.

Survey participants represented a wide range of industries including manufacturing, financial services, health care, communications and media, retail, government, and business services. For more details, please see the Research Methodology and Respondent Demographics sections of this report.

Topics: Storage Cybersecurity Data Protection Networking Application Development & Deployment Data Management Enterprise Mobility

ESG Research Report: Platform-as-a-service Language Use Study

Abstract:

As part of ESG’s application development and deployment (AD&D) research, this survey was primarily focused on understanding interest in platform-as-a-service (PaaS). There were 4 specific objectives in fielding this survey:

Topics: Application Development & Deployment