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Don-Fluckinger
 
ABOUT

Senior Analyst Don Fluckinger covers customer experience technologies at Enterprise Strategy Group. Don brings more than 30 years of B2B tech journalism and tech marketing experience to this practice. He helps clients identify and quantify the market needs that will drive next-generation digital customer experiences.

DONALD’S AREAS OF EXPERTISE INCLUDE:
  • Contact Center
  • CRM
  • Customer Data Platforms
  • Customer Experience Platforms
  • Customer Service
  • Digital Experience Platforms
  • E-commerce
  • Marketing Automation
 
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Research Report: 2023 Technology Spending Intentions Survey

This year’s study from TechTarget’s Enterprise Strategy Group finds that enterprise technology spending will slow due to global macroeconomic conditions, but aggressive investments are expected to continue among more digitally transformed organizations.

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