Senior Analyst Mark Bowker analyzes what it takes to support and secure the hybrid workforce via end user computing solutions. Leveraging 25+ years of IT industry experience, Mark’s research spans the delivery, management, and employee experience from both the IT decision maker and end-user lenses.
Fascinated by the transformation in workforce behavior brought about by digital workspaces, unified communications, collaboration platforms and how businesses are embracing mobility-enabled workflows and modified business processes, Mark draws upon his experience as a former IT professional to determine the impact of alternative workspace delivery models, delivery strategies, and management technology.
Whether employees remain remote or return to an office environment, unified communications and collaboration strategies are top business priorities that will shape the future of work and become the backbone of hyperconnected businesses. Companies are looking beyond online meetings for communication as they explore opportunities with unified-communications-as-a-service (UCaaS), communications-platform-as-a-service (CPaaS), and net-new policy management. Expect to see businesses readjust strategies in 2022 as they overcome false starts, consolidate tools, and execute on a unified communications and collaboration strategy that is coupled directly to their business strategy and goals.
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