As organizations look for ways to streamline operations, improve efficiency, and reduce costs, they are increasingly embracing automation technology like robotic process automation (RPA). While some view RPA as an ultimate destination to achieve peak business and process efficiency, those organizations that view themselves as digitally transformed have already embraced it and have their eyes set on the next phase: intelligent automation, where RPA is paired with artificial intelligence (AI) and machine learning (ML) to not only interact with systems but also to predict future insights/outcomes based on trending data.
