Practice Director Stephanie Corby oversees the Business Applications & End-user Computing practice at Enterprise Strategy Group, including Customer Experience (CX), End-user Computing (EUC) and Unified Communications (UC) . Stephanie has 20+ years of experience in IT product marketing, IT publishing and market research. She is passionate about leveraging market research to provide tech vendors with personalized guidance on go-to-market strategy.
The quality and flexibility of endpoint hardware is now seen as the critical driver of unified communications and collaboration strategies. While networking requirements also play a major role, no factor influences the UCC employee and customer experience more than hardware. Organizations should keep end-user computing environments and endpoint hardware in the forefront of their UCC planning while seeking cost and labor savings from cloud delivery models.