Our networking analyst, Bob Laliberte, has recently written about connectivity and experience. In today’s networking world, connecting end-users to a network is simply not enough. The focus is shifting to end-user experience once connected to that network.
Those who connect to some network daily know what I mean. I’ve had to connect to our network and edit documents while on the road. I’ve been in a running store wanting to buy some gear, but because I was overwhelmed with choices, I checked online reviews before I made my purchase. Most times, I have had no issue. But there have been times when the experience of trying to do my work or get information became frustrating. In most cases, I gave up and went elsewhere, just so that I could find a place with “good” connectivity.