The most important security feature that customers expect of their online file sharing and collaboration (OFS) solution is antivirus. “Well, of course,” you might say. But this finding from ESG’s recent survey into the OFS market has come as a surprise to many OFS providers.
In addition to running their own antivirus software, organizations appear to expect their OFS provider to run an additional antivirus scan for more secure file sharing. In fact, customers demand this more often than any other security feature they might find in an OFS solution.
Read our just-published research brief, Customers Look for Antivirus with Online File Sharing, about the importance of antivirus on customers’ files. The brief includes steps OFS providers can take to better align their solutions and marketing strategies to customer demands.