Trustwave and Grupo Tecno, a large information technology integrator in Mexico, are teaming up to offer Trustwave Managed Security Services and cybersecurity technologies to enterprises and other institutions in Mexico and other Spanish speaking countries in Latin America. This is exciting news for both. Trustwave expands its footprint in Latin America; Grupo Tecno firmly implants itself in the managed security services (MSSs) and security operations center (SOC) arena with a strong global partner.
The new Hybrid Security Operation Center compromising Grupo Tecno and Trustwave security operation teams working together in the global network of Trustwave Advanced Security Operation Centers (ASOCs) will offer security services, solutions, and support. It will be located in Mexico City and build out actionable threat intelligence, big data, and analytics along with the security prowess of Trustwave SpiderLabs, Trustwave’s team of threat hunters, ethical hackers, forensic investigators, and security researchers with Grupo Tecno local expertise. The combination will provide Trustwave/Grupo Tecno customers on-demand access to a portfolio of managed threat detection and response, security technology, proactive threat hunting, managed email and database security, and more.
Grupo Tecno will serve as the primary customer care agent delivering support, guidance, and first-response triage during incidents leveraging local language security advisors. Its customers will gain visibility and control of their security program through a secure cloud-based portal accessed via desktop or mobile device and will connect with Grupo Tecno security teams via browser-based chat. The cloud-based portal provides a customer dashboard for a single centralized view of threats, vulnerabilities, and perceived risks impacting their footprint. From there, they can take proactive measures to bolster cybersecurity posture through actions such as allocating and scaling resources based on need, assessing device or technology status, scheduling penetration tests, or sending threat hunting teams into action through the application.
Since the acquisition by Singtel, Trustwave has rapidly expanded its footprint globally and has experienced high growth. But much of this growth has been in Asia Pacific. Latin America is a challenging market for most global service providers. Not only is this a necessary next step for Trustwave in its global expansion, but it’s a boon for Grupo Tecno to bolster its offerings with a partner with strong legacy MSS, future-focused cloud-enabled services, and first-rate response capabilities. Trustwave will benefit from the localized service delivery and Grupo Tecno will broaden its existing cybersecurity offerings to equip Mexico businesses and others in the region with the means to counter advanced cyber threats and global attack campaigns.
According to Trustwave, partners will play a critical role as the company continues to expand its presence in the Americas. By combining best-of-breed technologies and services with experts who understand the nuances of business challenges at a more regional level, security programs are developed and executed for maximum effectiveness. But the proof, as they say, is in the pudding. To be successful, Trustwave and Grupo Tecno must have clear go-to-market and customer engagement delineation established. Integration with the ASOC must be seamless and any follow-the-sun handoffs must occur smoothly regardless of language and localization. I’m sure there are many elements both companies will have to navigate in real time and the next 3-6 months will either prove the strength of the partnership or the opposite. I personally am banking on success given Trustwave’s maniacal streamlining of its portfolio, rapid expansion in Asia, and the build out of well-known and strong leadership at the helm. Hats off to both companies!