Okta and ServiceNow Help Solve Organizational Pressures

internet_of_identity.jpgThere are two primary problems with managing identity:

  • Fractured user authentication across networks, applications, and devices.
  • Organizational gaps between IT operations and information security.

In an effort to help solve both of these challenges, Okta and ServiceNow have announced a new application: Okta Identity Cloud for Security Operations. While it appears the application is the result of some integration and a business partnership, common customers are going to benefit by streamlining authentication and behavior monitoring, while closing the gap between IT ops and InfoSec teams.

Identity and access management  (IAM) has taken the spotlight in the market, but the success of the IAM vendors requires alliance relationships coupled to enablement programs for go-to-market partners. Okta and ServiceNow are demonstrating this recipe for success. While the announcement didn’t call out any specific go-to-market plans, I would suspect that both companies have created a new opportunity to engage with customers on a topic that is front and center in nearly every business we speak to: security.

ESG recently completed a research study comprising 273 IT and information security professionals responsible for evaluating, purchasing, and managing information security products and services, specifically those that enable identity and access management processes and capabilities. One of the many key discoveries we found is how aggressively the information security department is becoming involved with IAM policies, processes, and technologies, as shown in the figure below.


Companies are locking into investments that improve their security posture and defend against user credential theft and illegitimate account access. As a result, the information security team is leaning in to ensure that IAM strategies across the company align with a common security strategy. The ESG research helps validate the importance of how Okta and ServiceNow are working together toward the common goal of narrowing organizational gaps, enhancing security, and simplifying operations.