Real World SLAs Blog Series: Downtime and Data Loss Metrics

GettyImages-660768852Since this is my introductory blog, what better topic than downtime and data loss! One can argue it is not the most joyous topic to cover, but it turns out to be more interesting than my bio and a fascinating subject with far-reaching business and IT consequences. ESG recently conducted extensive research in this space with findings that I will be sharing in this blog series. You can also expect a few briefs and a report on this topic as well on our portal.

Let’s jump right in: our survey revealed that a vast majority of organizations (37% midmarket - 250-999 employees; and 63% enterprise – over 1000 employees) have very little tolerance for downtime. This is a trend I have been following as a vendor in this space for many years, but what should be getting everyone’s attention is the level of tolerance – or lack thereof – for high priority workloads but also for “normal” workloads. (Click on the headings to toggle between high priority and normal workloads in the chart below.)

Source: ESG Master Survey Results, Real-world SLAs and Availability Requirements, May 2018.

One way to look at this data is that 50% of organizations can’t tolerate more than 15 minutes of downtime for their high priority downloads and 40% can't tolerate more than one hour of downtime for their normal workloads. 

It’s also hard to miss that 14% of organizations said they can't tolerate any downtime for their high priority workloads.

Can your organization deliver on these type of service levels? What technologies are you using today and what do you need to consider moving forward to meet the requirements? Should it be a software, cloud-based, or hardware-based solution that gets you there?  

These are not trivial questions as they immediately lead to long-term strategic infrastructure investments, and of course, business success and resilience. It’s about business impact – that’s what I will cover on my next blog in this Real World SLA series.

Please chime in and let’s start the conversation!

Topics: Data Protection