Unified Communications & Collaboration

The adoption of UCaaS platforms has risen steadily in recent years.

Driven by growing demand for more flexible, scalable, and secure communication solutions, investments in UCaaS and other unified communications platforms have surged. Key drivers identified in our latest research include hybrid work and employee experience, streamlining collaboration, UC interoperability, and UC security.

Enterprise Strategy Group’s UCC analysts and research cover every aspect of an organization’s UCC strategy and technology framework, including:

• Contact center/Contact center as a Service (CCaaS)
• Communications platform as a Service (CPaaS)
• Meeting room devices & hardware
• Team messaging & collaboration
• Unified communications platforms/Unified communications as a Service (UCaaS)