Unified Communications

The unified communications (UC) technology landscape continues to evolve and adapt as organizations strive to modernize their communications systems and keep their employees and customers connected in a hybrid work environment. The adoption of UCaaS (Unified Communications as a Service) platforms has risen steadily in recent years, driven by the growing demand for more flexible, scalable, and secure communication solutions. The Enterprise Strategy Group’s UC practice covers every aspect of an organization’s UC strategy and technology framework including UCaaS, CCaaS (Contact Center as a Service), Videoconferencing, Team Collaboration, Phone/Calling platforms, CPaaS/Communication APIs, Meeting Room Hardware & Devices, Content Collaboration and much more. Find out how our UC team can help arm your organization to succeed in this highly dynamic marketplace.

Brief: Businesses Have Surged Through Initial UCC Implementation Wave

To support the rise in remote work triggered by COVID-19 work-from-home mandates, most IT organizations (91%) maintain multiple meeting and collaboration platforms. Employee response to the number and variety of the unified communications and collaboration (UCC) platforms provided has been exceptionally positive, with 90% of survey respondents highly satisfied with their meeting and collaboration software. The challenge for EUC professionals is maintaining momentum. Employee experience vis-à-vis UCC technology has become a top EUC priority for businesses, second only to improving IT efficiency and on par with managing security risks. With hybrid work likely to remain the norm, even as employees return to offices, continued investment in UCC solutions will be needed to preserve the current high levels of employee satisfaction.

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Stephanie Corby

Practice Director

Practice Director Stephanie Corby oversees the Business Applications & End-user Computing practice at Enterprise Strategy Group, including Customer Experience (CX), End-user Computing (EUC) and Unified Communications (UC) . Stephanie has 20+ years of experience in IT product marketing, IT publishing and market research. She is passionate about leveraging market research to provide tech vendors with personalized guidance on go-to-market strategy.

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Gabe Knuth

Senior Analyst

Gabe Knuth covers End User Computing and Unified Communications for Enterprise Strategy Group. Having held positions as an independent industry analyst, blogger, and speaker, along with roles in both IT administration and in vendor product groups, Gabe has spent his entire career at the very center of End User Computing.

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