Enterprise Strategy Group Study Finds Knowledge Workers’ Desire to Return to the Office is Directly Correlated to Personal View of COVID-19 Risk | Read Full Release

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ESG RESEARCH REPORT

The Impact of the COVID-19 Pandemic on Remote Work, 2020 IT Spending, and Future Tech Strategies

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INFOGRAPHIC

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The COVID-19 crisis is creating a new normal for IT executives and knowledge workers alike, forcing many people to work from home to help flatten the curve of a global pandemic. For IT executives, meeting the needs of these remote workers calls for new technologies, stringent protection measures, and operational agility. Knowledge workers, on the other hand, must take advantage of collaboration platforms while minimizing distractions and overcoming technical shortcomings.

Despite these challenges and persistent health and safety concerns, COVID-19 presents a prime opportunity to redesign the workplace, rethink how work gets done, and get a head start on the future. ESG conducted an in-depth survey of 500 North American senior IT decision makers and 1,008 corporate knowledge workers now working at home to understand the present and future of this dynamic situation.
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Mark Peters, ESG Practice Director, and John McKnight, ESG VP Research and Analyst Services, discuss ESG’s research on the impact of the COVID-19 pandemic on businesses and employees from three horizons: its immediate impact in the rush to enable working from home, its impact on ongoing 2020 IT spending, and its longer-term impact to IT and digital work.

 


Work From Home
 


2020 Spending Impact

 


Longer-term Impact to IT and Digital Work

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1 in 3 workers say they weren't given the right level of instruction on how to work safely and efficiently from home.
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ESG's work-from-home (WFH) readiness segmentation model

remote-readiness-grid

remote-readyRemote-ready

  • 38% of sample
  • On average, 45% of apps are cloud-based
  • On average, 78% of knowledge workers enabled and approved to work from home prior to COVID-19

remote-retoolingRemote-retooling

  • 35% of sample
  • On average, 34% of apps are cloud-based
  • On average, 48% of knowledge workers enabled and approved to work from home prior to COVID-19

remote-remedialRemote-remedial

  • 27% of sample
  • On average, 19% of apps are cloud-based
  • On average, 21% of knowledge workers enabled and approved to work from home prior to COVID-19
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ESG TechTruths

Click to view noteworthy data points from the survey and their concise analysis.

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ESG-TechTruth-COVID-19-Knowledge-Worker-WFH-Preference

ESG-TechTruth-COVID-19-ITDM-Technology-Reliance

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ESG INFOGRAPHIC

The Impact of the COVID-19 Pandemic on Remote Work, 2020 IT Spending, and Future Tech Strategies

A data visualization of key data points from the survey.

covid-impact-infographic

 

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ESG Analyst
  [Our research] suggests that, whether driven by an increased level of comfort with remote work tools and processes, an increased level of concern over COVID-19 health risks, or a combination of both, younger workers may in fact be those most reluctant to return to a traditional office environment.”
—John McKnight, Executive Vice President of Research and Analyst Services
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COVID-19-Impact

ESG RESEARCH REPORT

The Impact of the COVID-19 Pandemic on Remote Work, 2020 IT Spending, and Future Tech Strategies

Based on a survey of 500 senior IT leaders and more than 1,000 full-time knowledge workers, this research report combines the perspective of those employees now working at home and the technology organizations tasked with enabling them to:

  • Assess the experiences of businesses and their employees during the transition to mass work from home.
  • Examine the impact of COVID-19 on enterprise IT strategies and investment priorities.
  • Uncover the longer-term impact of the global pandemic on enterprise tech and digital work.

GET THE REPORT

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Ready for even more data-driven insight?

Fill out the form to contact a friendly ESG team member about:

  • Learning how this data should affect your business.
  • Providing feedback on this research report.
  • Requesting a read-out of our data set.
  • Asking an ESG analyst questions about this research.
  • Anything else you think our experts might be able to help with!

Be sure to also check out these other ESG resources for expert insights into the pandemic’s effects on the technology industry:

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