ESG Research Report: The Impact of the COVID-19 Pandemic on Remote Work, 2020 IT Spending, and Future Tech Strategies


The COVID-19 crisis is creating a new normal for IT executives and knowledge workers alike. Citywide closures, stay-at-home mandates, and social distancing measures are forcing many people to work from home to help flatten the curve of a global pandemic. For IT executives, meeting the needs of these remote workers calls for new technologies, stringent protection measures, and operational agility. Knowledge workers, on the other hand, must take advantage of collaboration platforms while minimizing distractions and overcoming technical shortcomings.

Despite these challenges and persistent health and safety concerns, COVID-19 presents a prime opportunity to redesign the workplace, rethink how work gets done, and get a head start on the future.

ESG conducted an in-depth survey of 500 North American senior IT decision makers and 1,008 corporate knowledge workers now working at home. Survey participants represented midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America (United States and Canada).

Topics: Enterprise Mobility IT Spending Intentions COVID-19 Tech Effect

ESG Brief: Software-defined Architecture -  The Foundation of IT Infrastructure Transformation


Software-defined storage promised freedom from hardware lock-in. It has delivered, in part, on that promise. However, procuring enterprise storage technology as software separate from hardware creates new complexities. When IT organizations are aiming to add infrastructure agility and flexibility, the architecture becomes more important than the delivery model. Solutions featuring a software-defined architecture will provide the greatest value, whether they are deployed and delivered as software, as an array, as hyperconverged infrastructure, or as something else.

Topics: Storage

ESG Brief: Cisco SD-WAN Cloud Hub with Google Cloud: Simplifying Cloud Connectivity


Cisco and Google Cloud recently announced Cisco SD-WAN Cloud Hub with Google Cloud, a new collaborative turnkey networking solution. Cisco’s SD-WAN capabilities (policy, security, and telemetry) merged with Google Cloud’s software-defined backbone offer organizations an effective means to ensure that security and compliance policies—as well as application service-level objectives (SLOs)—can easily extend across the network. The solution offers organizations a comprehensive way to view the end-to-end network, providing secure on-demand connectivity from customer locations, through Google Cloud’s backbone, as well as applications running in Google Cloud, other clouds, private data centers, or SaaS applications.

Topics: Networking Cloud Services & Orchestration

ESG Master Survey Results: Technology Impact of COVID-19: IT Decision Maker (ITDM) View


ESG’s Master Survey Results provide the complete output of syndicated research surveys in graphical format. In addition to the data, these documents provide background information on the survey, including respondent profiles at an individual and organizational level. It is important to note that these documents do not contain analysis of the data.

This Master Survey Results presentation focuses on the technology impact of COVID-19 in terms of both enabling more employees to work from home and the impact on original 2020 IT budget levels, as well as expectations for how the remote work landscape may change.

Topics: Cybersecurity Networking Enterprise Mobility Cloud Services & Orchestration COVID-19 Tech Effect Covid-19