Mark Bowker

Mark Bowker

Senior Analyst Mark Bowker is responsible for the enterprise mobility, identity, and mobile security coverage at ESG. Leveraging 20+ years of IT industry experience, Mark researches what it takes to support today’s workforce as seen through both IT and end-user lenses.

Recent Posts by Mark Bowker:

ESG Brief: Has the Web Browser Become the New Operating System?

Abstract:

End-users are increasingly relying on web browsers as their primary access to corporate applications and data. The most commonly used web browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Due to advances in technology, security, and internet speeds, browsers can provide several advantages in a corporate environment compared to PC and mobile operating systems. Yet browser security remains a major issue among IT professionals charged with managing security patches, updates, and policies as part of an overall end-user computing (EUC) strategy. As businesses accelerate the adoption of applications accessed through web browsers, and IT continues to improve support and security for multiple browsers, enterprises may one day treat browsers as the de facto operating system in a corporate environment.

Topics: Enterprise Mobility

ESG Brief: The Impact of 5G on End-user Computing Strategies

Abstract:

The significant performance and bandwidth advantages of 5G cellular networks have numerous implications for businesses as well as consumers. 5G has the potential to deliver reliable connections for hybrid work and collaboration strategies while enabling augmented reality and other multimedia applications to run on a wider range of endpoints and locations. To realize these opportunities, IT leaders should consider 5G integral to their network infrastructure plans and strategies.

Topics: Enterprise Mobility

ESG Brief: Sustainability Is Now the Most Common Buying Criterion for Endpoint Devices

Abstract:

Environmental sustainability, already a priority of executives in many organizations, has infiltrated IT purchasing to such a degree that it has become the most important buying consideration for endpoint devices. In response, IT leaders are learning to become sustainability advocates, which in turn is driving changes in how vendors position and prioritize features of their devices.

Topics: Enterprise Mobility endpoint management

ESG Complete Survey Results: End-user Computing Trends

Abstract:

ESG conducted a comprehensive online survey of IT professionals from private- and public-sector organizations in North America (United States and Canada) between November 29, 2021 and December 2, 2021. To qualify for this survey, respondents were required to be IT professionals responsible for evaluating, purchasing, and managing end-user computing environments.

This Complete Survey Results presentation focuses on end-user computing (EUC) environments, including EUC delivery models, endpoint device usage trends, and how unified communication and collaboration (UCC) platforms are being integrated into digital workspace strategies.

Topics: Enterprise Mobility endpoint security endpoint management

ESG Brief: Unified Communications and Collaboration Predictions for 2022

Abstract:

Whether employees remain remote or return to an office environment, unified communications and collaboration strategies are top business priorities that will shape the future of work and become the backbone of hyperconnected businesses. Companies are looking beyond online meetings for communication as they explore opportunities with unified-communications-as-a-service (UCaaS), communications-platform-as-a-service (CPaaS), and net-new policy management. Expect to see businesses readjust strategies in 2022 as they overcome false starts, consolidate tools, and execute on a unified communications and collaboration strategy that is coupled directly to their business strategy and goals.

Topics: Enterprise Mobility ESG Predictions

ESG Brief: Apple Business Essentials: Empowering Businesses to Manage and Support Devices

Abstract:

Not all businesses can effectively manage, secure, and support the fleet of Apple devices used by their employees. Apple Business Essentials can enable small businesses’ IT professionals to gain control of these devices while providing a comprehensive support program for employees.

Topics: Enterprise Mobility

ESG Master Survey Results: Digital Workspace Strategies in an Increasingly Remote Worker World

Abstract:

This Master Survey Results presentation focuses on the state of hosted desktop strategies, and specifically how they have been impacted by COVID-19 and subsequent remote work mandates.

ESG conducted a comprehensive online survey of IT professionals from private- and public-sector organizations in North America (United States and Canada) and Western Europe (UK, France, and Germany) between December 1, 2020 and December 11, 2020. To qualify for this survey, respondents were required to be IT decision makers responsible for the purchase process for productivity applications and endpoint devices including VDI/DRaaS.

Topics: Enterprise Mobility Digital Workspace

ESG Research Report: Digital Workspace Strategies in an Increasingly Remote Worker World

Abstract:

COVID-19 created an unplanned event for businesses that were forced to quickly enable a mostly—if not exclusively—remote workforce. The business response for remote work has challenged IT business continuity plans, created new risks, and impacted technology decisions. Digital workspaces, bolstered by VDI and DaaS, have the potential to play a vital role in facilitating employee productivity from anywhere in the short term, while helping IT retain insight and control.

ESG conducted an in-depth survey of 389 IT professionals responsible for or involved in the purchase process for productivity applications and endpoint devices, including virtual desktop infrastructure (VDI) and desktop-as-a-service solutions (DaaS). Survey participants represented midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America (United States and Canada) and Western Europe (UK, France, and Germany).

Topics: Enterprise Mobility

ESG Brief: Executives Turn up the Pressure for Extensive Employee Insights

Abstract:

As workforces become more distributed and business processes become increasingly digitized, it is more important than ever for companies to have detailed insights into their employees. While monitoring employees via technology interfaces does provide valuable insight into work habits and wellbeing, business executives must be careful to avoid the perception of spying. Businesses need solutions that address these needs while challenging models of the past to support a surge in output, enhance employee engagement levels, and maintain remote and flexible work.

Topics: Enterprise Mobility

ESG Research Report: Trends in Digital Workspaces, VDI, and DaaS

Abstract:

Alternative device choices, employee requirements and preferences (often influenced by technology experiences outside the workplace), and a drive to improve the businesses security posture are all challenging how traditional desktops are delivered to, maintained for, and consumed by end-user employees. Additionally, new features seem to be introduced daily and network access abounds throughout employees’ daily lives, while endpoint device innovation challenges the traditional endpoint experience, IT management and security strategies, and legacy processes.

These factors have converged to create the ideal conditions for alternate endpoint strategies. Specifically, assembling a digital workspace and consuming desktops from a centralized data center or the cloud can create a consistent IT management experience, fortify security, and help to deliver the high-quality “day-one endpoint experience” on an everyday basis. In order to gain insight into these trends, ESG surveyed 354 IT professionals at organizations in North America (US and Canada) responsible for or involved in the purchase process for productivity applications and endpoint devices, including virtual desktop infrastructure (VDI) and desktop-as-a-service solutions (DaaS).

Topics: Enterprise Mobility