Research Brief: Businesses Have Surged Through Initial UCC Implementation Wave


To support the rise in remote work triggered by COVID-19 work-from-home mandates, most IT organizations (91%) maintain multiple meeting and collaboration platforms. Employee response to the number and variety of the unified communications and collaboration (UCC) platforms provided has been exceptionally positive, with 90% of survey respondents highly satisfied with their meeting and collaboration software. The challenge for EUC professionals is maintaining momentum. Employee experience vis-à-vis UCC technology has become a top EUC priority for businesses, second only to improving IT efficiency and on par with managing security risks. With hybrid work likely to remain the norm, even as employees return to offices, continued investment in UCC solutions will be needed to preserve the current high levels of employee satisfaction.

Already an ESG client? Log in to read the full report.

If you are not yet an ESG Subscription Client but would like to access this report, please complete and submit the form below for assistance.

Topics: End User Computing