COVID-19 created an unplanned event for businesses that were forced to quickly enable a mostly—if not exclusively—remote workforce. The business response for remote work has challenged IT business continuity plans, created new risks, and impacted technology decisions. Digital workspaces, bolstered by VDI and DaaS, have the potential to play a vital role in facilitating employee productivity from anywhere in the short term, while helping IT retain insight and control.
ESG conducted an in-depth survey of 389 IT professionals responsible for or involved in the purchase process for productivity applications and endpoint devices, including virtual desktop infrastructure (VDI) and desktop-as-a-service solutions (DaaS). Survey participants represented midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America (United States and Canada) and Western Europe (UK, France, and Germany).