The COVID-19 crisis is creating a new normal for IT executives and knowledge workers alike. Citywide closures, stay-at-home mandates, and social distancing measures are forcing many people to work from home to help flatten the curve of a global pandemic. For IT executives, meeting the needs of these remote workers calls for new technologies, stringent protection measures, and operational agility. Knowledge workers, on the other hand, must take advantage of collaboration platforms while minimizing distractions and overcoming technical shortcomings.
Despite these challenges and persistent health and safety concerns, COVID-19 presents a prime opportunity to redesign the workplace, rethink how work gets done, and get a head start on the future.
ESG conducted an in-depth survey of 500 North American senior IT decision makers and 1,008 corporate knowledge workers now working at home. Survey participants represented midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America (United States and Canada).