Research

Research Report: Unified Communication and Collaboration Integrations for Modern Business Workflows

by Gabe Knuth, on Feb 22, 2023

Research Objectives

This research report explores important unified communications market factors, such as:

  • Unified communication and collaboration (UCC) strategy drivers
  • Buying team dynamics
  • Unified communications-as-a-service (UCaaS) platform benefits
  • Contact center-as-a-service (CCaaS) limitations
  • The role and importance of networking

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Topics: End User Computing

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John McKnight, Vice President, Research and Analyst Services

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