ESG's Christophe Bertrand highlights findings from his 2018 Data Protection Landscape Survey related to testing restores from primary backups.
For more on this research, watch the related videos:
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Hello, my name is Christophe Bertrand, and I am a senior analyst at ESG focused on Data Protection. We recently conducted our 2018 Data Protection Landscape Survey, and uncovered some very interesting trends. In this series of video blogs, we will cover several facets of the ever-changing landscape of data protection.
Today, I will discuss how often an organization tests their ability to restored data from their primary backup application. Candidly, nobody cares about backup. The real question at hand is whether your data protection investments will deliver data and systems recovery when called upon. It's all about recovery. So, we asked our respondents to tell us more and to specify how often to test their recovery capability.
The results are particularly interesting on their own, but even more so when comparing them to satisfaction levels with their primary backup solution. 20% of organization tests daily and another 22% test weekly. My view is that it's not enough given sometimes lofty expectations on SLAs. I would have expected higher numbers, but I'll take it.
It's a best practice and I hope that the organizations that use my data to deliver services to me are in this group. In turns out that in this very group of organizations that tests daily or weekly, 59% are completely satisfied with their primary backup solution. Then guess what? For those organizations that don't test as often, only 10% of these organizations are completely satisfied with their primary backup solution.
So, here is my message to end-users: test, test, and test. And you should be able to decide if your vendor meets your requirements and love them for it.
To vendors: the more your customers use your recovery capabilities, as long as they meet their requirements, the more they will like you and be satisfied. This means simplified and measureable testing features which must be non-disruptive to production environment. And by the way, if you're thinking about your NPS Score, that's where I'd start.
Thank you so much for your time.