ESG's Mark Bowkers discusses the challenges of connecting remote employees during times of social distancing with Andrew Miller of Cameyo.
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Mark: Hey, Andrew, thanks for joining us today. How's everything been?
Andrew: Hey, Mark, it's going great. How are you?
Mark: Everything's good. Everything's a little different, but everything's good. It's been fascinating to kind of watch as the two of us are, kind of, you know, looking at people working from home, and the different ways they prepare for it, right? I've seen a lot of companies send their employees out to a Staples, a Best Buy, a Fry's, and say, "Hey, buy a laptop and VPN in, with your credentials."
Andrew: Oh yeah, it's that easy, right?
Mark: Yeah, right. And it seems so old school to me. I'm curious, you know, how are you seeing customers kind of just react from work from home in general, and then I'm curious, you know, some of the ways that you're helping.
Andrew: Yeah, so we're seeing a lot of our current customers and then new customers coming to us and saying, "Hey, we need to enable 200 or 300 additional workers to become, basically have to become remote workers." For our non-current customers, what a lot of them are doing is utilizing VPNs, like you said. But what's happening is, you know, number one, they're becoming a choke point.
They're just failing, because they weren't really designed to have so many workers using them at one time. The other thing, too, is because you have to run over a TCP, basically a secure pipe, home networks are really getting bogged down, so you're seeing worker productivity actually crash. And then the third thing, from a security perspective, which, you know, that's really the reason why you use a VPN, is for security, right?
You mentioned people going to Best Buy, and, you know, wherever, and buying a computer. Well, that now is their personal unmanaged device, and if they start doing things that they shouldn't be doing, or just, you know, basic stuff, right? You just collect stuff on your computer. Well, as soon as you're in that VPN on that personal device, well guess what? Anything that's on that personal device is now inside the firewall.
Andrew: So, it's been a real tough time for VPNs.
Mark: Yeah, no, it really sends, it kind of calls attention to the way that companies have solved remote work in the past by just kind of stretching the network, right? Let's take that wire, let's go further, let's provide some type of token at the endpoint, for example. And it's worked, for kind of, maybe local people or a small group of people.
But it really just validates the approach and how it can be different, and it's not necessarily a heavy lift of VPN technology, you don't necessarily even need desktop as a service, you don't need VDI. What you guys are doing, really, is just, "Hey, let's enable that application access straight in a browser, right?
Andrew: That's exactly right, and it's an HTML5 browser. And so, you're basically streaming that application from your own server, whether it be on our fully hosted service, which is on Google Cloud, or on our self-hosted service, which is just installed behind the customer's firewall, on, simply on a Windows server. And so, all of those applications you're serving up from behind some sort of firewall, so you don't need a VPN.
You're running it over HTML5, so it's really lightweight. And we have customers all over the world, and Africa is a good example, where they're running critical business applications on 2G networks. So, it's an incredible easy, easy way to deliver Windows and internal web applications to any device, from the browser, but it's also a very secure way to do it, as well.
Mark: Yeah, no, it's going to be fascinating watch, right? You know, it's great to see the success you're having out there, and it's great to see that people are enabling the work from home initiative to happen. You know, it works. It's going to be very interesting to kind of stay in touch to understand, you know, how are people going to bend back to a more normal after COVID-19, right?
They're still going to want people to work from home, but, you know, how are they going to balance technologies like yours versus some others that they may have in place? So we should stay in touch for sure about all of it.
Andrew: Yeah, absolutely. Love to. Thanks, Mark.
Mark: Perfect. Good talking to you. Thanks, Andrew.
Andrew: All right. See you. Bye.